FAQ

Revision date: August 25, 2026 Please retain records connected with the purchase while an inquiry is pending.

What products are offered?

The assortment includes dog cleanup essentials, waste bags, grooming and eye or ear wipes, shampoos, no-rinse care, deodorizers, and training-related goods. We can review a circumstance not answered here through the contact channels below.

Do you provide free delivery?

For orders delivered in the United States, the checkout result determines whether a no-charge shipping option applies to a cart. This explanation separates the practical rule from the context that follows it.

When should delivery occur?

We generally process in 1–2 business days, then expect 3–5 business days in transit without guaranteeing a carrier date. Please retain records connected with the purchase while an inquiry is pending.

Are non-defective preference-based returns and exchanges allowed?

They are. Contact us within 30 days of receipt when you change your mind, prefer another option, or picked incorrectly. Qualifying goods must remain new, unused, and in original condition, including the package, tags, and supplied accessories, and must be returned by mail. We can review a circumstance not answered here through the contact channels below.

Is there a label or restocking cost?

The enclosed return label is free, and no restocking fee is collected. This explanation separates the practical rule from the context that follows it.

How do I report damaged, faulty, mis-shipped, missing, or misdescribed goods?

Give us the order number, email used at checkout, and issue details, plus item and package images or video if requested. Authorization is required before the return is mailed. Please retain records connected with the purchase while an inquiry is pending.

What happens after refund approval?

The funds are processed back to the original payment method in 10 days. Exchange availability is determined by inventory. We can review a circumstance not answered here through the contact channels below.

Which payment methods are supported?

At this time, checkout exposes no named payment option as enabled. This explanation separates the practical rule from the context that follows it.

How do I reach support?

Contact us through the email, mailing address, or phone shown below, adding an order number when relevant. Please retain records connected with the purchase while an inquiry is pending.

Does the store use cookies and performance measurement?

Necessary cookies may run, and consent-based analytics or advertising measurement may also operate where allowed. We can review a circumstance not answered here through the contact channels below.

Where can I find more detail?

Full information appears in the dedicated Shipping, Refund, Payment, Privacy, and Terms policies. This explanation separates the practical rule from the context that follows it.